Malinki Residential Complex

A reasoned response to our Dear client's review. 




Hello, dear Inna Alexandrovna.

Thank you for choosing the company «RSU» and taking the time to evaluate the quality of our services.

We appreciate all our customers, so we will give detailed feedback on all the items you have described.

Although we admittedly thought you had the answers to all of these questions, as you had spoken to the relevant specialist on each of them, and received feedback from them in such a way that the issue was exhausted.

But it is not difficult for us, we will duplicate, as we believe that our readers should have full information.

We will go through your feedback in detail to respond to each comment:

“I want to leave a review about the repair of my apartment by the company RSU in Odessa. The concept of the company we work and make you repair, you pay and rest. In fact, everything is far from so. There is no question about any calm and nerve-free repair.”

- We disagree, of course, but there is no objective data here and everyone will draw their own subjective conclusions by the end of reading )

“ From the first day of cooperation gave a non-professional designer, as an example of his work in the pantry drew a meter door.Why??? It is that the winter garden and the doors will be glass and review, the answer was not and a lot of such was in the design. Ok went to a meeting, the designer was changed, but the problems did not end there. ”

- Let's repeat the answer you already know: pantries and closets are rooms with different criteria for different people, so the 1 meter door (and not the standard 80 or 90) has been specifically designed to offer several options (opening, regular door, sliding door, etc.).etc.).

But we are glad that the change of designer helped, even though both designers often had the same opinion on this and other issues.

“There is simply no choice of material. If you have a picture in your head, how your apartment should look like, it is not a fact that you will pick up all  from their presented materials in the showroom. The choice is very poor.

- If you fundamentally insist on selecting the material in such a way that one of your criteria knocks out 90% of the assortment, and you fundamentally do not want to pick up a variant with a small extra payment or choose from other sources - then yes, the material is simply not available.

In other cases 95% of customers find what they need from the presented assortment without nerves and fuss, which in your case, unfortunately, did not happen.

“As an example, we wanted a tile under the tree bright, warm it is not even with extra payment, they laid the one that did not like at all, but the money paid and the process went something had to choose”

- As an example: you wanted exclusively non-matte floor tiles (which in itself for floor tiles is at least not a very common position) and in principle did not want to go anywhere even when they offered to pick up somewhere else.

“Plumbing selection almost no installation 2, washbasin mortise 1, shower stand with faucet one available .”

- Here we have to agree with you completely - at that time we really had problems with the choice of sanitary ware.

Bearing in mind that this is the only complaint from your list, which is really justified, we are pleased to inform that at the moment all the problems in this niche are completely eliminated: installations are now about 20 items and shower racks (sets of mixers) about 15 items. Well, we have to realize that sometimes there are problems with deliveries and availability in warehouses and we are warned about it in the contract.

“Further more you come to the office with money to pay for part of the repair and want to immediately pay extra for an additional door as the minimum package only includes 2 doors, and you need 3 no one can tell you its price and this is in the main office.”

- Thank you for emphasizing this - it's an important part of the business process and we will now explain again why not being able to quote a price right away is fine.

We are a complete renovation company and we create value for the customer in that our customer does not overpay on retail finish goods. This is because we have direct deliveries from distributors and manufacturers bypassing retailers. It makes sense that if you disrupt the business process in any company by skipping a few steps, the results will be dire. You knew that we work with suppliers according to the following procedure: selection, obtaining a price, invoicing, approval, payment. And yet you demanded that we give you a price immediately after selection. Why? We still don't understand what you were counting on, as we always warned you about this specificity on additional items.

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“There is a choice of laminate and lamps, but this is the only thing you can still choose to your taste.”

- We are pleased that you are satisfied with these items, although we do not really understand why even expressing approval of something you make it a complaint. 

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“For 250$ square meter repair with material and almost no choice . If you are making an apartment for yourself, you will not find anything decent there.

 

- Admittedly, we have the impression that you have deliberately chosen something indecent and not for yourself, because we have not faced such a specific choice before, although even in this case we tried to do the best.

 

“ But there is a positive moment is the people who did this very repair, workers and foreman Sergei.There were comments and dissatisfaction, but the man heard you and corrected. Here they are a big, human thank you, always in touch and always listened to the wishes of the client.

 

- We're glad you were pleased with Sergei, though we probably won't have any milk to get his nerves back in order.

 

“Bottom line I do not advise you to contact this company especially people who do repairs for themselves. You will not have as you would like, will be put in conditions at least something to choose from the presented. And somehow finish the repair. And the finishing material was changed already in the process of repair as there was not after all in stock or the designer made a mistake.

 

- If you have a specific taste and you are not ready to consider an alternative, as well as judge by the process, not by the result, and do not appreciate how many intermediate problems are solved by employees to make you feel good - then really do not consider complex repairs of our company.

 

And if you do not want to spend extra time, nerves and money on repairs - then a comprehensive solution that provides convenience, speed, transparency, comfort and guarantee will be an excellent option that will please you for many years.

 

Which of these to choose is up to you.

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Good day.

Only real, live company RSU
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